Policies

Check-in

14:00 hours IST (GMT +5:30)

Rooms not occupied by 16:00 hours will be seen as “No Show”. Guest registration forms must be signed on arrivals. Please present your ID card or Passport upon check-in. By law, visitors must present personal documents for Resort records. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment for his/her stay at the Front Office.

Check-out

11:00 hours IST (GMT +5:30)

Please inform the Front Office if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, normal tariff will be charged. On failure of the guest to vacate the room on expiry, the Resort Management shall have the right to remove the guest and his/her belongings from the room occupied by the guest.

Parking

Free parking for all passenger vehicles (including buses) is available at the Resort.

Airport/Train Station Shuttle

Please contact the Front Office to arrange for the shuttle service, available only on to-pay basis.

Personal Data Use

The guest agrees and consents that Nature Village Resort may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Resort. The guest may, at his/her own discretion, decide to register through fingerprint in which case he/she additionally agrees to the process of such data accordingly.

Breakfast & Room Service

Buffet Breakfast: 08:00 – 10:30 hours
In-room Breakfast: 08:00 – 11:00 hours
Room Service: 24 hours
Meals and beverages served in rooms will be charged according to the room service price list provided in rooms.

Housekeeping Services

Room cleaning shall be performed from 08:00 – 12:00 hours. If the guest requires a specific time for room cleaning, please make arrangements at the Front Office.

Pet Policy

Nature Village Resort is dog-friendly and accepts a maximum of one dog per room. A charge of INR 1,000/- per night per dog applies. While travelling through the lobby or public areas of the Resort, dogs must be on a leash or in a carrier.

Visitors

Guests may have visitors in their rooms which must be registered at the Front Office. Visits are allowed until 22:00 hours.

Hazardous Goods

Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited on Resort premises. The guest shall be solely liable and responsible to Nature Village Resort, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guest’s own negligence and non-observance of such rules and instructions.

Damage to Property

Guests will be held responsible for any loss or damage to Nature Village Resort property caused by themselves, their guests or any person for whom they are responsible. In case of damage caused to the Resort by the guest, the guest is due to cover the cost of all damage caused to the Resort.

Guest's Belongings

Guests are given a key card upon registration and are requested to lock the door of their rooms when going out or going to bed. For the convenience of guests, safes are provided in the room to store any valuables. Guests are kindly requested to deposit all their valuables in the in-room safe. Nature Village Resort will not in any way whatsoever be responsible for any loss/or damage to the guest’s belongings from either the Resort room or safe or any other part of the Resort for any cause whatsoever, including theft.

Settlement of Bills

All bills must be signed personally for services rendered. Bills shall be settled at check-out or can be settled on presentation.

Resort's Lien on Guest's Luggage and Belongings

In the case of default in payment of dues by a guest, Nature Village Resort shall have a lien on their luggage and belongings, and be entitled to detain the same and to sell such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to Nature Village Resort’s rights to adopt such further recovery proceedings as may be required.

Guest Complaints

Guests shall address all their complaints at the Front Office.

Resort Management's Rights

It is agreed that the guest will conduct him/herself in a respectable manner, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within the Resort premises. In case of breach of Resort Rules and Management Policies by the guest, the Resort Management has the right to request any guest to vacate his/her room or other areas of the Resort forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Resort Management has the right to remove luggage and belongings from the room occupied by the guest.

Government Rules & Application of laws

Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations.